Returns & Refunds Policy

Effective Date: [Insert Date, 2026]

At https://www.google.com/search?q=Supplement-Place-UK.com, we prioritize your health and safety. Because we deal with medicinal products, our returns policy differs from standard online shops.

1. Prescription Medications

In accordance with UK law, we cannot accept returns of prescription medicines. * Once a medicine has left the pharmacy, it cannot be resold or reused.

  • If you have unwanted medication, please take it to your local community pharmacy for safe disposal.

  • Exemptions: You are only entitled to a refund or replacement if the medication is:

    • Damaged or faulty upon arrival.

    • Not the medication prescribed to you.

    • Sent in error.

2. Non-Prescription Products (OTC)

For non-medicinal items (e.g., unopened supplements, vitamins, or health accessories), you have a legal right to change your mind:

  • Cancellation Period: You have 14 days from the day you receive your goods to notify us of a return.

  • Condition: Items must be unopened, in their original packaging, and with all seals intact.

  • Hygiene Items: For health and hygiene reasons, certain products cannot be returned once the seal is broken.

3. Damaged or Faulty Goods

If your order arrives damaged or is incorrect:

  1. Contact us within 48 hours of delivery at [Insert Email Address].

  2. Provide your order number and photographic evidence of the damage.

  3. We will provide a pre-paid return label or arrange a replacement/refund at no extra cost to you.

4. How to Initiate a Return

Do not send items back without contacting us first.

  • Step 1: Email [Insert Email] with your order number.

  • Step 2: Our team will review the request based on the type of product.

  • Step 3: If approved, send the item to: [Insert Pharmacy Return Address].

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 5–10 working days.

  • Note: We do not refund the original shipping costs unless the item was faulty or sent in error.

6. Failed Deliveries

If a package is returned to us because of an incorrect address provided by you, or because it was not collected from a Royal Mail/courier depot, a redelivery fee may apply.